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The online customer service center provides
Provide customers with customized service information: premium payment reminding, reminding of policy invalidation, and prompting of information about last login;

Policy information query: basic policy information, customer personal information, premium payment record and sales channel information;

Business handling history query: claims history record and policy alteration history;

Self-help service: change contact information (address and telephone number), online claims application;

Online interaction: feedback online customer service center use experience and suggestions for improvement, and make evaluation of Allianz’s overall service level.

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